{"xsrfToken":"6fa6d7e1b9ed2239eb98e4b6d97d8e304aa44bfa_lout","branding":{"id":"3","key":"klien","name":"Pilet.ee klienditugi","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/17","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5445","headerLinkHoverBGColor":"#de5445","headerBadgeColor":"#de5445"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Ridango Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Welcome to the Ridango Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"et-EE":{"helpCenterTitle":"Abikeskkond","sharedPortalName":"Abikeskkond","localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0c1c34","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/456a9719-e3da-448d-a139-a6a914490383/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDg4NGRjYi02YjU4LTQ0YTMtOWE3OS03ZGZkNTc1NDJmNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ1NmE5NzE5LWUzZGEtNDQ4ZC1hMTM5LWE2YTkxNDQ5MDM4MyI6WyJyZWFkIl19LCJleHAiOjE3NDE5MzA2MjEsIm5iZiI6MTc0MTkzMDAyMX0.jPNeyRXCHuiRXssNz0CQnfh8hBAiDHCNytICyjoDy7M&client=84884dcb-6b58-44a3-9a79-7dfd57542f52&height=300&mode=fit","bannerMediaApiFileId":"456a9719-e3da-448d-a139-a6a914490383","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"klien","projectId":13702,"serviceDeskId":3,"name":"Pilet.ee klienditugi","description":"<p>Ühiskaardi ja e-pileti kliendi tugi.<br> Travel card \"Ühiskaart\" and e-ticket customer support.<br> Поддержка клиентов проездной карты \"Ühiskaart\" и электронных билетов.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"49","name":"E-piletid | E-tickets | Э-билеты","descriptionHtml":"","callToAction":"E-piletid | E-tickets | Э-билеты","introHtml":"<p>Pileti kehtivuse, kasutuse, ostuga või raha laadimisega seotud küsimused</p>","icon":13527,"iconUrl":"https://ridango.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13527","groups":[44],"key":""},{"id":"96","name":"Pargi & Reisi | Park & ride | Паркуйся и езжай","descriptionHtml":"","callToAction":"Pargi & Reisi | Park & ride | Паркуйся и езжай","introHtml":"<p>Pargi ja Reisi kasutamisega seotud küsimused</p>","icon":13519,"iconUrl":"https://ridango.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13519","groups":[44],"key":""},{"id":"95","name":"Pileti tagastused | Ticket refund | Возврат билета","descriptionHtml":"<p>Raha või pileti tagastamise soovi korral palume lisada digitaalallkirjastatud avaldus.</p>","callToAction":"Pileti tagastused | Ticket refund | Возврат билета","introHtml":"<p>E-pileti või e-raha tagastamise avaldused</p>","icon":13518,"iconUrl":"https://ridango.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13518","groups":[44],"key":""},{"id":"94","name":"Ühiskaart | Travel card | Единая проездная карточка","descriptionHtml":"","callToAction":"Ühiskaart | Travel card | Единая проездная карточка","introHtml":"<p>Muud Ühiskaardiga seotud küsimused</p>","icon":13517,"iconUrl":"https://ridango.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13517","groups":[44],"key":""},{"id":"27","name":"Hangi IT-abi","descriptionHtml":"","callToAction":"Hangi IT-abi","introHtml":"<p>Hankige abi üldiste IT-probleemide ja -küsimuste korral.</p>","icon":13525,"iconUrl":"https://ridango.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13525","groups":[],"key":""},{"id":"44","name":"Pileti kehtivuse ja rahajäägi kontroll","descriptionHtml":"<p>Palun sisestage kaardil olev number või isikustatud kaardi korral oma isikukood</p>","callToAction":"Pileti kehtivuse ja rahajäägi kontroll","introHtml":"","icon":13518,"iconUrl":"https://ridango.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13518","groups":[],"key":""},{"id":"48","name":"Pileti ost ja soodustused","descriptionHtml":"","callToAction":"Pileti ost ja soodustused","introHtml":"<p>Küsimused erinevate piletite ning soodutuste kohta</p>","icon":11932,"iconUrl":"https://ridango.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11932","groups":[],"key":""}],"reqGroups":[{"id":44,"name":"Piletisüsteemi klienditugi"}],"orderMapping":{"44":[49,94,95,96],"13":[46,44,66],"12":[48,47,46,44,66],"15":[44,66],"19":[44,66],"18":[44,66],"17":[44,66],"16":[44,66],"14":[44,66],"7":[27],"8":[27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"66c71fe7-24f2-3957-834b-f46630bd5faf","appLinkName":"System Confluence","appLinkUrl":"https://ridango.atlassian.net/wiki","spaceKey":"KLIEN","spaceName":"Klienditugi","spaceUrl":"https://ridango.atlassian.net/wiki/spaces/KLIEN","isServer":false},"labels":[],"projectKey":"KLIENT","serviceDeskId":3,"kbLinkDomainURLs":["https://ridango.atlassian.net","https://int.jira.ridango.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KLIENT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Estonian (Estonia)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDg4NGRjYi02YjU4LTQ0YTMtOWE3OS03ZGZkNTc1NDJmNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNzAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE5MzEyMjEsIm5iZiI6MTc0MTkzMDAyMX0.u9KTAjwf0WDcBmWKazPpJ4gOKitAIrQ5c230Fj6uRZE","targetCollection":"upload-project-13702","endpointUrl":"https://api.media.atlassian.com","clientId":"84884dcb-6b58-44a3-9a79-7dfd57542f52","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":49,"projectId":13702,"form":{"name":"E-piletid | E-tickets | Э-билеты","descriptionHtml":"","callToAction":"E-piletid | E-tickets | Э-билеты","intro":"<p>Pileti kehtivuse, kasutuse, ostuga v&otilde;i raha laadimisega seotud k&uuml;simused</p>","instructions":"","icon":13527,"iconUrl":"https://ridango.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Pealkiri","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Kirjeldus","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12165","fieldConfigId":"13769","label":"Isikukood","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12166","fieldConfigId":"13770","label":"Kaardi või ostukorvi number ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Lisa fail","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"16454","label":"1322*kood*nr telefoniga ost/müük","selected":false,"children":[]},{"value":"16457","label":"Andmekaitse küsimused","selected":false,"children":[]},{"value":"16397","label":"Aruanne","selected":false,"children":[]},{"value":"16427","label":"Arvega piletid või kaardid","selected":false,"children":[]},{"value":"16406","label":"Elron","selected":false,"children":[]},{"value":"16886","label":"Ettepanek","selected":false,"children":[]},{"value":"16553","label":"Google Pay_Apple Pay_Android Pay jne","selected":false,"children":[]},{"value":"16731","label":"HSL Matkakortti","selected":false,"children":[]},{"value":"16067","label":"Harjumaa","selected":false,"children":[]},{"value":"16930","label":"Hiiumaa","selected":false,"children":[]},{"value":"16425","label":"ISIC_ITIC_õpilaspileti kaart","selected":false,"children":[]},{"value":"16758","label":"Ida-Virumaa","selected":false,"children":[]},{"value":"16948","label":"Imatra","selected":false,"children":[]},{"value":"16414","label":"Isikustamine_lahti isikustamine","selected":false,"children":[]},{"value":"16426","label":"Jahindusõigus","selected":false,"children":[]},{"value":"16879","label":"Juhendamine (DigiDok, PDF, jne)","selected":false,"children":[]},{"value":"16935","label":"Järvamaa","selected":false,"children":[]},{"value":"16934","label":"Jõgevamaa","selected":false,"children":[]},{"value":"16926","label":"Jõhvi","selected":false,"children":[]},{"value":"16668","label":"Kaebus, pretensioon","selected":false,"children":[]},{"value":"16936","label":"Kagu-Eesti","selected":false,"children":[]},{"value":"16382","label":"Kalastuskaart ja harrastuspüük","selected":false,"children":[]},{"value":"16692","label":"Kasutaja kustutamine","selected":false,"children":[]},{"value":"16405","label":"Kaugliin","selected":false,"children":[]},{"value":"16880","label":"Kohtla-Järve","selected":false,"children":[]},{"value":"16554","label":"Konto kustutamine","selected":false,"children":[]},{"value":"17136","label":"Liigse makse tühistamine","selected":false,"children":[]},{"value":"16933","label":"Lääne-Virumaa","selected":false,"children":[]},{"value":"16932","label":"Läänemaa","selected":false,"children":[]},{"value":"17040","label":"Maakonnad","selected":false,"children":[]},{"value":"16559","label":"Marketing või reklaam (spam)","selected":false,"children":[]},{"value":"16412","label":"Müügipunkt - tühistused_kaartide tellimused","selected":false,"children":[]},{"value":"16865","label":"NETS, Every-Pay - pangakaardi maksed","selected":false,"children":[]},{"value":"16626","label":"Narva","selected":false,"children":[]},{"value":"16627","label":"Ootel tehingu kinnitamine","selected":false,"children":[]},{"value":"16411","label":"Otsemakse","selected":false,"children":[]},{"value":"16383","label":"Pargi ja Reisi","selected":false,"children":[]},{"value":"16635","label":"Pilet.ee 2020 uus Äpp ","selected":false,"children":[]},{"value":"16413","label":"Pilet.ee vana Äpp","selected":false,"children":[]},{"value":"16925","label":"Pilet.ee veebilehe tagasiside","selected":false,"children":[]},{"value":"16528","label":"Pileti tagastus/tühistus","selected":false,"children":[]},{"value":"16400","label":"Piletiautomaat (TVM)","selected":false,"children":[]},{"value":"16410","label":"Piletiga seotud teema","selected":false,"children":[]},{"value":"16465","label":"Politsei päring","selected":false,"children":[]},{"value":"16455","label":"Pärnu","selected":false,"children":[]},{"value":"17042","label":"Pärnumaa","selected":false,"children":[]},{"value":"16404","label":"QR pilet","selected":false,"children":[]},{"value":"16402","label":"Raha tagastus","selected":false,"children":[]},{"value":"16417","label":"Rahvastikuregistri päring","selected":false,"children":[]},{"value":"16921","label":"Rakvere","selected":false,"children":[]},{"value":"16931","label":"Raplamaa","selected":false,"children":[]},{"value":"17063","label":"Ridango poolt blokeeritud kaart","selected":false,"children":[]},{"value":"16525","label":"SPAM","selected":false,"children":[]},{"value":"16929","label":"Saaremaa","selected":false,"children":[]},{"value":"16415","label":"Sertifikaat või BO kasutaja","selected":false,"children":[]},{"value":"16461","label":"Soodusõiguse taotlus","selected":false,"children":[]},{"value":"16065","label":"Tallinn","selected":false,"children":[]},{"value":"16396","label":"Tallinn Card","selected":false,"children":[]},{"value":"16459","label":"Tallinna Linnavalitsuse teenindusbüroo (TLV)","selected":false,"children":[]},{"value":"16066","label":"Tartu","selected":false,"children":[]},{"value":"17041","label":"Tartumaa","selected":false,"children":[]},{"value":"16460","label":"Telefonikõne support (6825752)","selected":false,"children":[]},{"value":"16399","label":"Tsooni infopäring","selected":false,"children":[]},{"value":"16628","label":"Tšekk, arve, kviitung","selected":false,"children":[]},{"value":"16732","label":"Ukraina põgeniku soodustus","selected":false,"children":[]},{"value":"16885","label":"Vale aadress","selected":false,"children":[]},{"value":"17062","label":"Valga linn","selected":false,"children":[]},{"value":"16927","label":"Valgamaa","selected":false,"children":[]},{"value":"16403","label":"Validaatori kasutamine","selected":false,"children":[]},{"value":"16401","label":"Viipemakse (EMV)_pangakaart","selected":false,"children":[]},{"value":"16928","label":"Viljandimaa","selected":false,"children":[]},{"value":"16458","label":"e-mail","selected":false,"children":[]},{"value":"16407","label":"mTasku","selected":false,"children":[]},{"value":"16409","label":"Ühiskaardi rahajääk","selected":false,"children":[]},{"value":"16408","label":"Ühiskaart","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/49","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/49","calendarParams":{"firstDay":0,"date":"2025-03-14T07:27:01+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"66c71fe7-24f2-3957-834b-f46630bd5faf","appLinkName":"System Confluence","appLinkUrl":"https://ridango.atlassian.net/wiki","spaceKey":"KLIEN","spaceName":"Klienditugi","spaceUrl":"https://ridango.atlassian.net/wiki/spaces/KLIEN","isServer":false},"labels":[],"projectKey":"KLIENT","serviceDeskId":3,"kbLinkDomainURLs":["https://ridango.atlassian.net","https://int.jira.ridango.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDg4NGRjYi02YjU4LTQ0YTMtOWE3OS03ZGZkNTc1NDJmNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNzAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE5MzEyMjEsIm5iZiI6MTc0MTkzMDAyMX0.u9KTAjwf0WDcBmWKazPpJ4gOKitAIrQ5c230Fj6uRZE","targetCollection":"upload-project-13702","endpointUrl":"https://api.media.atlassian.com","clientId":"84884dcb-6b58-44a3-9a79-7dfd57542f52","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ridango","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6fa6d7e1b9ed2239eb98e4b6d97d8e304aa44bfa_lout","baseUrl":"https://ridango.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://int.jira.ridango.com","customerLoginEnabled":true,"maxAttachmentSize":"162914560","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"84884dcb-6b58-44a3-9a79-7dfd57542f52","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"112ab6b3631d44aea797c2f5eda46a23","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}