{"xsrfToken":"BGQA-GDMS-YSJ4-YHJJ_519de704be1f2bdcae8882d2cec3dd97d90757b7_lout","branding":{"id":"4","key":"sup","name":"Ridango Service Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/6","theme":{"headerBGColor":"#f58320","headerLinkColor":"#292929","headerLinkHoverColor":"#8f511a","headerLinkHoverBGColor":"#8f511a","headerBadgeColor":"#8f511a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Welcome to the Ridango Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"et-EE":{"helpCenterTitle":"Abikeskkond","sharedPortalName":"Abikeskkond","localeDisplayName":"Estonian (Estonia)"},"en-UK":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-UK","portalThemeColor":"#ef7f1a","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"sup","projectId":13704,"serviceDeskId":4,"name":"Ridango Service Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"78","name":"Request for new...","descriptionHtml":"","callToAction":"Request for new...","introHtml":"<p>Functionality, hardware, component</p>","icon":13545,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13545","groups":[32],"key":""},{"id":"77","name":"Route and price import","descriptionHtml":"","callToAction":"Route and price import","introHtml":"<p>New data import</p>","icon":13544,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13544","groups":[32],"key":""},{"id":"79","name":"Cards orders","descriptionHtml":"","callToAction":"Cards orders","introHtml":"<p>Cards order</p>","icon":13526,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13526","groups":[],"key":""},{"id":"67","name":"Request for standard change","descriptionHtml":"","callToAction":"Request for standard change","introHtml":"<p>New user, vehicle ID change</p>","icon":13503,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13503","groups":[32],"key":""},{"id":"69","name":"Request for information ","descriptionHtml":"","callToAction":"Request for information ","introHtml":"","icon":13528,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13528","groups":[32],"key":""},{"id":"68","name":"Incident ","descriptionHtml":"","callToAction":"Incident ","introHtml":"<p>Something is not working</p>","icon":13542,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13542","groups":[32],"key":""},{"id":"50","name":"Get help by mail","descriptionHtml":"","callToAction":"Get help by mail","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":13525,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13525","groups":[],"key":""},{"id":"62","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":13505,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13505","groups":[],"key":""},{"id":"73","name":"Request for new hardware","descriptionHtml":"","callToAction":"Request for new hardware","introHtml":"","icon":13529,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13529","groups":[],"key":""},{"id":"71","name":"Request for new functionality","descriptionHtml":"","callToAction":"Request for new functionality","introHtml":"","icon":13515,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13515","groups":[],"key":""},{"id":"70","name":"Request for new user","descriptionHtml":"","callToAction":"Request for new user","introHtml":"","icon":13533,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13533","groups":[],"key":""},{"id":"51","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":13506,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13506","groups":[],"key":""},{"id":"52","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":13508,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13508","groups":[],"key":""},{"id":"54","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":13538,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13538","groups":[],"key":""},{"id":"55","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":13528,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13528","groups":[],"key":""},{"id":"56","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":13533,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13533","groups":[],"key":""},{"id":"58","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":13511,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13511","groups":[],"key":""},{"id":"59","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":13513,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13513","groups":[],"key":""},{"id":"60","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":13509,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13509","groups":[],"key":""},{"id":"63","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":13542,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13542","groups":[],"key":""},{"id":"64","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":13544,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13544","groups":[],"key":""},{"id":"65","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":13537,"iconUrl":"https://ridango.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13537","groups":[],"key":""}],"reqGroups":[{"id":32,"name":"End-user related "}],"orderMapping":{"26":[69,68,67,70],"30":[69,68,67],"31":[69,68,67],"32":[69,67,78,68,77],"27":[69,68,67],"29":[69,68,67,73],"28":[69,68,67,73],"25":[69,68,67,73],"33":[73,71,70,69],"20":[50,55,63],"21":[50,62,59,60],"22":[51,52,54,55,56],"23":[58,63,64],"24":[59,63,65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"66c71fe7-24f2-3957-834b-f46630bd5faf","appLinkName":"System Confluence","appLinkUrl":"https://ridango.atlassian.net/wiki","spaceKey":"RID","spaceName":"Ridango","spaceUrl":"https://ridango.atlassian.net/wiki/spaces/RID"},"labels":[],"projectKey":"SUP","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ridango.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ridango","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BGQA-GDMS-YSJ4-YHJJ_519de704be1f2bdcae8882d2cec3dd97d90757b7_lout","baseUrl":"https://ridango.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"52428800","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"84884dcb-6b58-44a3-9a79-7dfd57542f52","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}